Terms and Conditions

General Terms and Conditions of Stay – Alojamento Local “Azulmaris”

Address: Avenida dos Banhos, 125, 4485-691 Vila Chã – Vila do Conde, Portugal
Operator: Adriana Alexandra de Sousa Gonçalves
VAT: PT216305969
RNAL: 000
Contact: info@azulmaris.com – azulmaris.com

1. Scope and Acceptance

These Terms and Conditions regulate the provision of accommodation services at “Azulmaris.”
Booking a stay implies full acceptance of these terms.

2. Reservations and Payments

  • A 50% deposit is required at the time of booking to secure the reservation.
  • The remaining balance must be paid no later than 14 days before arrival.
  • Accepted payment methods: bank transfer, credit card, PayPal.
  • A security deposit of €1,000 will be blocked on the guest’s credit card at check-in and released within 2 days after check-out, provided no damage or loss has occurred.

3. Cancellation Policy

  • More than 30 days before arrival: full refund – no charges will be applied.
  • Between 30 and 14 days before arrival: refund of 50% of the total booking amount.
  • Less than 14 days before arrival: no refund – the total booking amount will be charged.
  • No-show: the total booking amount will be charged.

4. Check-in / Check-out

  • Check-in: from 15:00.
  • Check-out: until 11:00.
  • Self check-in is available via smart lock.
  • Late check-out may be available upon request and subject to extra charges.

5. Occupancy and Guest Rules

  • Maximum occupancy: 4 guests (including children).
  • All guests must be declared at the time of booking.
  • Visitors are not allowed to stay overnight.
  • Minimum age to book: 18 years.

6. House Rules

  • Quiet hours: 22:00 – 08:00.
  • Smoking is only permitted on the terrace.
  • Pets are not allowed.
  • Parties and events are strictly prohibited.
  • BBQs are not allowed; cooking is only permitted in the kitchen.

7. Cleaning and Waste

  • Cleaning, linen, and towels are provided at check-out only.
  • Washing machine is available in the apartment for guest use.
  • Waste separation is mandatory; recycling points are located directly in front of the property.

8. Liability

  • Guests are responsible for any damage caused to the property or its contents.
  • Lost keys and damaged items will be charged to the guest.

9. Safety

  • Guests must exercise caution on the terrace and avoid leaning or climbing over the safety barrier.
  • The property is equipped with basic safety equipment: fire extinguisher, fire blanket, first aid kit, and emergency contact numbers.

10. Complaints

Guests can submit complaints through:

11. Applicable Law

These Terms are governed by Portuguese legislation, namely Decree-Law no. 128/2014, as amended, and other applicable legal provisions.